Frequently asked questions about module Brno Exhibiton Grounds

• Can I buy multiple tickets per email/person?
  Yes, you can. Although your name is on the ticket, it is not tied to it. Therefore, it can be used by anyone else.
  If you are using a promo code or a corporate invitation, follow the instructions you received with them.
• When will my ticket arrive?
  Tickets are sent within a few minutes after payment is completed. If you don’t recieve your ticket for a longer time, you may have misspelled your email address. In this case, please email us at info@bvv.cz.
  If you are registered in the Brno iD e-shop, you will find the ticket in your account in the "Bought Products" section.
• Do I have to print the tickets?
  You don’t need to. Just have the ticket saved on your mobile phone. It is important that the entry code is legible.
• Can I return my ticket?
  Purchased tickets cannot be cancelled.
• Do I have to register to buy tickets?
  It is not necessary, you can purchase without registration. However, if you create an account, you will have your contact details pre-filled for future purchases and all tickets purchased will be stored in your account. If you have created an account on Brno iD, there is no need to create another registration, just log in as you log in on Brno iD.
• Can I pay by invoice or bank transfer when booking online?
  When purchasing online, you can only pay with credit cards, bank buttons, Apple Pay and Google Pay. If you would like to purchase multiple tickets by invoice, please contact prudinska@bvv.cz.
• I need an invoice for the tickets.
  An invoice will arrive with your tickets. If you need to add your company's billing information to it, you can do this either in the Brno iD account where you made the purchase (in the "My Account > My Payments" section, where you can download the receipt) or by emailing us at info@bvv.cz.
• Is it possible to pay for an e-Ticket on the spot at the cash desk?
  The discounted price of an electronic ticket is only valid for authorised (completed) online sales. For unpaid or cancelled tickets, the discounted price of the electronic ticket cannot be applied at the ticket office upon entering the Brno Exhibition Centre.
• I don't see all the admission categories in the e-shop.
  On-line we sell only selected tickets (usually regular). If you are interested in discounted options, you must buy them at the cash desk and present a document that entitles you to the discount.
• I'm going to the fair, but I don't see it on sale.
  We start online ticket sales about two months before the event. If tickets are not yet available, please come back to purchase later.
• I have purchased parking, but I need to change my license plate number.
  If you are a registered customer, log in and click on the My BVV products section, where you will find your parking ticket. There you can change the license plate number at any time up to seven days before its expiry date. If you do not have an account, you can set a password, just enter the e-mail address you used when making your purchase. Once you have created your account, follow the instructions above.